Refund policy

Refund & Return Policy

At AeroFlow Tape, we are committed to providing high-quality products and excellent customer service. Your satisfaction is important to us, and while our products are subject to strict hygiene standards, we ensure a fair and transparent resolution process in case of genuine issues.

General Policy

  • Due to hygiene and safety standards, we do not accept returns, refunds, or cancellations once an order has been dispatched.
  • Cancellations must be communicated via email before your order is shipped from our fulfillment center. After dispatch, cancellations are not possible.

Eligible Returns & Refunds

You may request a return/refund only if:

  1. The product is defective, damaged, or incorrect due to our error.
  2. The product arrives in a condition that makes it unusable.

In such cases:

  • Contact us at support@aeroflowtape.com with your order details, description of the issue, and supporting photos.
  • Our team will review your case and approve the return if eligible.
  • Once approved, we will arrange for pickup and inspection. The inspection process may take up to 10 business days.

Refund Process

  • If a defect is confirmed, a refund will be initiated within 2 business days after inspection approval.
  • Refunds are credited to your original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds will be issued via UPI transfer.
  • In rare cases, refunds may take up to 28 days depending on banking processes.

Customer Refusal & Consent Refunds

  • If a customer refuses to accept delivery for a prepaid order and later requests a refund (without a product defect/error from our side), the shipping cost (depending on location) will be deducted from the refund amount.
  • The remaining balance will be transferred to the customer’s account.

Important Conditions

  • Returned items must be sealed and unused. Opened or used products will not be accepted.
  • Partial order returns are not accepted.
  • Customers are responsible for return shipping costs unless the issue is due to our error.
  • We may request photos of the product before processing a return — this helps us improve quality standards.